Workplace & cloud
We use Microsoft technologies for collaboration and cloud applications. We adapt setup, access and support to your needs.
MicrosoftAzureIndividually set up
IT Services
Your IT.
Your IT.
Tailored to your
business.
We connect workstations, networks, cloud and security into one solution that supports your processes. On site, in the data centre or combined. We tailor your IT to your requirements and develop it further with you.
Basics
What are IT services?
We take care of the technology your business works with.
This includes computers, programs, networks and servers. We set them up, look after them and help when something does not work.
Together we define the support you need. From a single workstation to looking after your entire environment.
We also take your business software into account. That way IT, ERP and CRM can work together sensibly.
Our partners
Strong technology. Used the right way.
With Microsoft and Netrics we combine proven technologies and Swiss infrastructure.
Elvadata tailors the solution to your requirements and supports the implementation.
Swiss data centre
Netrics complements our IT solutions with infrastructure in Swiss data centres.
hub biel built to Tier III, some areas to Tier IV.*
Redundant power supply and cooling.*
* Construction and redundancy at hub biel according to Netrics, 2018.
Our services
The IT support you need.
We put together the right services for your business.
Cloud & hosting
Run applications and data in the right cloud. Capacity and support are based on your needs.
Hardware & workplace
Select and set up computers, devices and programs. Tailored to your employees’ tasks.
Network & infrastructure
Plan and maintain servers, Wi-Fi and connections. So that your devices and applications work together.
Security
Protect devices, access and data. With measures that match your risks and requirements.
Backup & recovery
Back up data and plan recovery. So you are prepared for an emergency.
Service Desk & support
Help with questions and incidents. With clear responsibilities and agreed services.
Operating models
Cloud, on site or combined.
The right solution depends on your applications, your team and your requirements.
Cloud
Your applications run in a data centre instead of on your own servers. We choose the right environment and agree capacity and support with you.
Capacity as neededOn site
Your servers are located in your company. We plan and look after the environment to suit your applications and existing devices.
Your own infrastructureCombined
Part of your IT stays on site, another part runs in the cloud. Together we decide which application is best run where.
Connect cloud and local ITWe explain options, costs and limits. You decide together with us.
Your benefits
We understand your IT and your processes.
Looking at technology and business software together.
01
Clear responsibilities
You know whom to contact. We define tasks and responsibilities together.
02
Tailored to your business
Services and systems are based on your processes. We plan extensions according to your needs.
03
Connect software and IT
We consider ERP, CRM and infrastructure together. This way applications and technology can work hand in hand.
04
Transparent collaboration
We discuss services, priorities and costs. You know what has been agreed and what will be charged in addition.
How we work
Step by step to the
Step by step to the
right IT for you.
We make requirements, decisions and next steps transparent.
Understand
We look at your existing IT, your processes and your goals.
Plan together
We define solutions, services, responsibilities and costs.
Set up
We set up systems and access and plan the transition with your team.
Support
We support operations to the agreed extent and help with questions and incidents.
Develop further
Together we check what has changed and where your IT should be adapted.
Service Desk
Personal support
Personal support
for your working day.
If you have a question or something is not working, our Service Desk will help you. Together we clarify the issue and the next steps.
- Report questions and incidents
- Support via remote maintenance
- Support to the agreed extent
Frequently asked questions
Questions about IT services
The key answers at a glance. Your question is not here? Talk to us.
Do you also operate existing systems?
Yes. After an assessment, we take over existing environments and transfer them into stable, monitored operation.
Can our applications run in the cloud?
Yes, on request, we operate your applications securely in a Swiss data centre, maintained and with automated backups.
How do I reach support?
Via the Service Desk: servicedesk@elvadata.ch or +41 31 910 37 05, as well as via the customer portal.
Do you also handle hardware procurement?
Yes. We advise on, procure, configure and install workstations, servers and network components and take care of maintenance and replacement.
Where is our data stored?
In a Swiss data centre or, if run locally, on your own infrastructure. You decide.
Can we start with individual services?
Yes. Our services are modular. Many clients start with backup or monitoring and expand later.
More in our guides: ISO 27001 for SMEs · Hosting in Switzerland
Work with us
Software and IT,
Software and IT,
tailored to your
business.
Tell us how you work and what you would like to change. Together we will work out which software, devices and IT services you need and how to tailor them to your business.