Answers
at a glance.

For SMEs with around ten or more employees who want to handle orders, purchasing, warehouse or production in a structured way. The solution grows with you, from one site to several companies.

That depends on the scope. An implementation with the core modules usually takes three to six months. You will receive a concrete schedule in the analysis.

Yes. We transfer customers, suppliers, items and open items from your previous systems or Excel lists, checked and cleaned up.

Yes. We add custom fields, rules and processes in an update-safe way, so your customisations are retained after a new release.

Either in a Swiss data centre or on your own infrastructure. On request, we take care of operation, backups and updates entirely.

We remain your point of contact: with support, training, updates and further development when new requirements arise.

Yes, especially where a few people look after many customers, a CRM provides an overview. The solution can start lean and be expanded later.

A CRM with the core features is usually ready in six to twelve weeks. You will receive the exact schedule after the analysis.

Yes. We transfer contacts, companies and histories from your previous lists, mailboxes or systems, cleaned up and without duplicates.

Yes. Customer data, orders and invoice status are exchanged automatically between CRM and ERP.

Yes. Your team can access customers, appointments and tasks from anywhere via browser and app.

With clear roles and permissions. On request, we run the solution in a Swiss data centre.

In principle, all common ones: ERP, CRM, financial accounting, web shop, databases and Excel files. We decide together which sources make sense.

Depending on your needs, the data is updated several times a day, hourly or almost in real time.

Not necessarily. With only a few sources, a lean data model is often enough. For larger volumes of data we recommend a central data warehouse. We will advise you.

Yes. Alongside ready-made dashboards, your employees can create their own analyses, based on verified data.

Yes. Dashboards and reports can be accessed in the browser, on tablets and on smartphones.

Roles and permissions control this: each person sees exactly the data they need for their job.

Yes. After an assessment, we take over existing environments and transfer them into stable, monitored operation.

Yes, on request, we operate your applications securely in a Swiss data centre, maintained and with automated backups.

Via the Service Desk: servicedesk@elvadata.ch or +41 31 910 37 05, as well as via the customer portal.

Yes. We advise on, procure, configure and install workstations, servers and network components and take care of maintenance and replacement.

In a Swiss data centre or, if run locally, on your own infrastructure. You decide.

Yes. Our services are modular. Many clients start with backup or monitoring and expand later.

In a data centre in Switzerland that we use together with our data centre partner. Your data does not leave Switzerland.

Automatically and at the frequency we agree together. Restores are tested regularly.

There are defined procedures for emergencies. Monitoring alerts us and we restore operation as quickly as possible.

Yes. We analyse your current environment and move systems and data to the data centre in a planned way.

Only authorised persons. Access is governed and secured by clear concepts.

Yes. Storage, performance and additional systems can be added flexibly as your needs grow.

Yes. Whether a single notebook or the equipment for an entire site. We advise and deliver at any scale.

Yes. On request, we set up the operating system, applications, security settings and access in advance and install the devices on site.

Contact the Service Desk. We take care of diagnosis, warranty handling and, if necessary, a replacement device.

Yes. We keep an overview of your device inventory with age, warranty and condition and plan replacements in good time.

Yes. We plan, install and maintain switches, firewalls and Wi-Fi, across several sites too.

We ensure secure data deletion and proper disposal or reuse.

A Security Operations Center is a control room for IT security. Experts monitor around the clock what is happening in your IT, detect attacks and trigger countermeasures.

Yes. SMEs in particular rarely have their own security experts available around the clock. With a SOC as a service you get this protection without building your own team.

No. Firewall and antivirus remain important. The SOC complements them and detects attacks that get past these protective measures.

The SOC detects the activity, assesses it and informs the agreed contacts. Elvadata supports you with the next steps.

We agree this with you, typically workstations, servers, network and cloud services such as Microsoft 365.

Elvadata is an Arctic Wolf Premium Partner. The Arctic Wolf Security Operations Center monitors around the clock, and elvadata is your personal point of contact.