Prepare for remote maintenance
What you should have ready for a joint support session.
Customer portal
Your customer portal.
Your customer portal.
Everything important in one place.
For our clients: your access to my elvadata, remote support, what to do if problems occur and a direct line to the Service Desk.
Your client access
my elvadata
Sign in directly to our customer portal my elvadata with your existing login details.
Open my elvadata (opens in a new window)No access yet or forgotten your password? The Service Desk will help you.
Remote supportStart TeamViewer (opens in a new window)
If problems occur
How to get
How to get
help quickly.
Personal support from people who know your environment. Here is what to do if you have questions or a fault.
Contact the Service Desk
Call us on +41 31 910 37 05 or email servicedesk@elvadata.ch. Monday to Friday, 8 am to 5 pm.
Describe the problem
What is happening, since when, which system and how urgent is it? An error message or a screenshot is particularly helpful.
Start remote support
If needed, open TeamViewer and give us the ID and password. You can always see what we are doing.
Solve it together
We fix the problem or agree the next steps with you.
Guides
Describe an incident
Which details help us understand your request better.
Access to my elvadata
Login details, forgotten password and access for other employees.
There is no guide on this topic yet. The Service Desk will be happy to help.
For your systems ERPCRMIT Services
Prepare for remote maintenance
- Contact the Service Desk on +41 31 910 37 05. We will arrange the session with you.
- Open TeamViewer via the link in the Downloads section.
- Tell us the ID and password shown.
- Close confidential windows. You can see what we are doing at all times and can end the connection.
Describe an incident
- What is happening? The exact error message or a screenshot.
- Since when? And does it happen always or only sometimes?
- Where? Affected system (ERP, CRM, email …) and workstation.
- How urgent? How many people are affected, is work blocked?
Send the details to servicedesk@elvadata.ch.
Access to my elvadata
- You receive your login details for my elvadata from elvadata.
- Forgotten your password or account locked? The Service Desk will help you.
- Other employees need access? Send us their name and business email.
- You sign in directly at my elvadata.
Downloads & access
Everything for the next
Everything for the next
support session.
Open remote support and go straight to my elvadata.
TeamViewer
Remote maintenanceThe elvadata link takes you to TeamViewer for remote maintenance. Open the program when our Service Desk asks you to.
Open download (opens in a new window)my elvadata
Portal accessYour client access at elvadata. You sign in directly in the linked portal.
Open portal (opens in a new window)TeamViewer (alternative)
Remote maintenanceSecond link for remote maintenance, use it if the Service Desk asks you to or the first link does not start.
Open download (opens in a new window)Service Desk
ContactQuestions, incidents or requests: write to us and we will get back to you quickly during support hours.
Write an emailFurther programs and files will only be added after review.
In person
We are directly
We are directly
available for you.
For questions, incidents or requests, our Service Desk will help you, personally and with people who know your environment.
- Report questions and incidents
- Support via remote maintenance
- Documents and guides on request
Work with us
Software and IT,
Software and IT,
tailored to your
business.
Tell us how you work and what you would like to change. Together we will work out which software, devices and IT services you need and how to tailor them to your business.